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B -7600 Péruwelz – Belgium

The European Commission also provides an on-line dispute resolution (ODR) platform that allows consumers to submit their complaint through a central site, which will forward the complaint to the right Alternative Dispute Resolution (ADR) scheme.

The ADR scheme for Lloyd’s business is the Financial Ombudsman Service, which can be contacted directly using the contact details above.

For more information about ODR please visit http://ec.europa.eu/odr

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